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FAQ

Frequently Asked Questions

  • w2x-app looks “fuzzy” on the HiDPI screen of my Windows 10 computer. I thought HiDPI screens were well supported by your desktop application. How to fix this problem?
  • I have successfully downloaded and installed your software using your .dmg distribution but now, I cannot start the application on my Mac running macOS Catalina 10.15. The error dialog box says: This software needs to be updated. Contact the developer and that's what I am doing. Please advise.
  • Following your instructions, I managed to install your software on my Mac running macOS Catalina 10.15 (used your .dmg distribution for that), however the File|Open dialog box and the File|Folder pane do not display any of the files found in my Documents folder. Is this a known bug?

Q: w2x-app looks “fuzzy” on the HiDPI screen of my Windows 10 computer. I thought HiDPI screens were well supported by your desktop application. How to fix this problem?

A: Same problem with XMLmind XML Editor. Detailed answer here.

Q: I have successfully downloaded and installed your software using your .dmg distribution but now, I cannot start the application on my Mac running macOS Catalina 10.15. The error dialog box says: This software needs to be updated. Contact the developer and that's what I am doing. Please advise.

A: The .dmg distributions rebuilt on November 22, 2019 fix this problem. If you want to install a version older than v1.8, you'll find a workaround explained here.

Q: Following your instructions, I managed to install your software on my Mac running macOS Catalina 10.15 (using your .dmg distribution for that), however the File|Open dialog box and the File|Folder pane do not display any of the files found in my Documents folder. Is this a known bug?

A: Same problem with XMLmind XML Editor. Detailed answer here.


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